Solange and Frances Reviews

I found the site straightforward to browse, and the pages loaded without any issues. Checkout took me a little longer than expected, but it wasn’t a big deal and everything went through fine in the end.

My order showed up, but one of the items wasn’t what I actually picked. I’m the kind of person who checks my cart carefully before ordering, so it was frustrating to open the bag and see something different. Support did fix it in the end, but they took a little while to get back to me. Not the worst experience, just annoying and not what I was expecting.

It looked okay overall, but the color was definitely a little off from what I thought I was getting. Maybe I just have bad luck with ordering this stuff, because somehow it never looks exactly like the pictures for me

To be fair, delays can happen, but my order still never showed up and I didn’t really get any useful updates along the way. Frustrating experience overall.

I ordered my usual size, but it ended up fitting way smaller than I expected. Maybe I misread the size chart or something, but it didn’t make things much clearer. I had to return it, which was kind of annoying. I’m not sure I’d order again unless the sizing is a bit more reliable

I was disappointed with this, especially for the price. The fabric literally felt thin, the stitching seemed loose, and after just one wash it didn’t really hold its shape. I was expecting better quality overall.

I tried to place my order twice, and both times the checkout froze right around the card payment step. There wasn’t any clear error message or explanation, it just sent me back to the cart, which made the whole thing feel even more annoying. After about 20 minutes of trying, I just gave up because it felt like I was wasting my time. Not a great experience.

I just didn’t feel like it was worth the money. The quality was okay I guess, not terrible or anything, but for the price I expected better. Felt more like I overpaid than got a good deal

I stopped by hoping to pick up a few specific things, but pretty much everything on my list was out of stock. It was a bit frustrating, especially if you’re making a special trip. Just a heads-up for others in the community: you may want to call ahead or check availability online before going.

I wore these all day and my feet actually felt good by the end, so that was a nice surprise. They did take a bit of breaking in at first though, which was kind of annoying. Overall I like them, but I wouldn’t say they were perfect right out of the box.

The box showed up crushed, and the tape was already loose when I got it. it made me a little unsure about the overall quality and how carefully this was handled.

Shipping took way longer than I expected, and the updates didn’t help much. From the way the emails were worded, I assumed it was moving along fine, but then nothing showed up for days.
By the time it finally arrived, I was already frustrated. The item was okay, but the whole waiting around and guessing what was happening made it a bad experience for me.

I was let down when I opened this. The material felt thinner and rougher than I expected, and it just didn’t have that soft, comfortable feel I was hoping for.

Once I tried it on, it still didn’t feel great. For the price, I expected something a bit nicer, so it was disappointing.

This feels like one of those issues that could’ve been preventable with better fabric or a more accurate product description. I probably wouldn’t buy it again

I reached out to customer service with a simple question about my order, but it wasn’t super helpful. It took a while to hear back, and the response felt like a copy-and-paste answer instead of something actually related to what I asked. I had to follow up just to get a clear answer, and that part was weird. It wasn’t a terrible experience, but it was more frustrating than it needed to be...

My order showed up without any issues, which is more than I expected these days. The site looks trustworthy too, not exactly the fanciest thing ever, but it gets the job done and didn’t make me nervous ordering

I ordered from solangeandfrances.com, and the product part wasn’t even my main issue — it was the customer service. I messaged them with a question, then just kind of waited… and waited. A few days went by before I heard anything back, which made the whole thing feel more stressful than it needed to be. And when they finally replied, it was short, like they didn’t really answer what I was asking. Maybe I caught them at a busy time, I don’t know, but it still left a bad impression. Not the worst experience ever, but definitely frustrating, and I expected a little more.

It looked really nice at first, but after just a few wears it already started showing signs of wear. I had a feeling it might not hold up as well as I hoped, and I probably should’ve trusted my instinct. Expected it to last a bit longer

The return process was frustrating. It felt confusing from the start, and getting a clear answer wasn’t easy (which really shouldn’t be that hard). The refund also took longer than I expected, so overall it wasn’t a great first order experience.

I got my refund in a few days, so I can’t really complain. It wasn’t a big issue.

I had to exchange a dress for a different size, and it was easy overall. It did take a few days to hear back, but I think I just caught them at a bad time or during a busy stretch. Once they replied, they were really nice and explained the steps clearly. The new size showed up fine and fits much better, so I’m happy with how it worked out. The wait wasn’t ideal, but it wasn’t a big deal in the end.